Last updated: September 2026

1. Introduction

Production Concepts Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.

This policy explains how we collect, use and protect your information when you visit our website, contact us or enquire about our services. We process personal data in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and other applicable UK data protection laws.

2. Who We Are

Company name: Production Concepts Ltd
Registered address: Unit C Colonnade Point, Prologis Park, Coventry, CV6 4BU
Email: hello@productionconcepts.co.uk
Phone: 01675 488 317
Website: www.productionconcepts.co.uk

Production Concepts Ltd provides event production, technical and related professional services.

For data protection purposes, Production Concepts Ltd is the Data Controller responsible for the personal data covered by this policy.

3. The Information We Collect

We may collect the following types of personal data:

Identity and Contact Data: Your name, job title, employer, email address, telephone number and postal address where provided.

Enquiry and Business Data: Information included in website forms, emails, telephone calls and other communications, including details relating to an enquiry, project, event, quotation or business relationship.

Technical and Usage Data: Your Internet Protocol address, browser, device, operating system, approximate location and information about how you use our website.

Preference Data: Your cookie choices and communication preferences.

We do not intentionally collect sensitive personal information through this website. Please do not submit this type of information unless it is necessary and we have asked you to provide it.

4. How We Collect and Use Your Data

We collect personal data when you complete a website form, email or telephone us, discuss a project with us or otherwise communicate with our business.

We may also collect technical and usage information through cookies and analytics tools where you have provided the required consent.

We use personal data to:

• Respond to enquiries and requests.
• Discuss projects, events and service requirements.
• Prepare quotations, proposals and contracts.
• Provide and manage our services.
• Communicate with clients, suppliers, venues, contractors and other business contacts.
• Maintain appropriate business records.
• Operate, secure and improve our website.
• Understand how visitors use our website.
• Meet legal, regulatory, accounting and reporting obligations.
• Send relevant business communications or marketing where permitted by law.

Submitting an enquiry does not automatically subscribe you to a general marketing list.

5. Our Legal Bases for Processing

Depending on the circumstances, we may process personal data because:

It is necessary for a contract: To perform a contract or take steps at your request before entering into one.

We have a legal obligation: To comply with legal, regulatory, tax, accounting or reporting requirements.

We have a legitimate interest: To respond to enquiries, operate and develop our business, manage relationships, protect our website and establish or defend legal rights.

You have provided consent: For example, where you consent to analytics cookies or particular marketing communications.

You may withdraw your consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

6. How We Share Your Data

We may share personal data where necessary with:

• Website hosting, development and support providers, including Webflow.
• Google, where you consent to Google Analytics.
• Website functionality providers, including Mapbox.
• Email, communications, cloud storage and IT providers.
• Clients, suppliers, venues, contractors and project partners.
• Accountants, insurers, auditors and legal advisers.
• Regulators, courts or public authorities where required by law.
• A prospective purchaser or adviser if our business is sold or reorganised.

Service providers acting on our behalf must protect personal data and use it only for the agreed services.

We do not sell or rent your personal data.

7. International Transfers

Some of our technology providers operate internationally, meaning personal data may be processed outside the United Kingdom.

Where required, we will use appropriate safeguards such as UK adequacy regulations, approved contractual clauses or another lawful transfer mechanism.

8. Data Retention

We retain personal data only for as long as necessary for the reason it was collected and to meet any legal, contractual, accounting or regulatory requirements.

Where an enquiry becomes a project or business relationship, relevant records may be kept for the duration of that relationship and afterwards where reasonably required.

When personal data is no longer needed, it will be securely deleted or anonymised.

9. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion or restriction of your data.
• Request the transfer of certain data to another organisation.
• Object to processing based on legitimate interests.
• Object to direct marketing.
• Withdraw consent where processing relies on consent.

To exercise your rights, contact hello@productionconcepts.co.uk. We may need to verify your identity before responding.

These rights are subject to certain conditions and exemptions under data protection law.

10. Cookies and Google Analytics

Our website uses cookies and similar technologies to operate correctly, remember preferences and understand how visitors use the website.

Some cookies are necessary for the website to function. Optional cookies, including analytics cookies, will only be used after you have provided consent through our cookie controls.

We use Google Analytics 4 to measure website performance and understand visitor behaviour. It may collect information including:

• Pages viewed and links selected.
• Visit times and session duration.
• Browser, device and operating-system information.
• Referring websites or search engines.
• Approximate location.
• Website interactions and performance information.

Google Analytics will only be activated after you consent to analytics cookies. You can reject these cookies or change your preferences at any time using our website’s cookie controls.

You can also manage cookies through your browser settings, although disabling certain cookies may affect how the website functions.

Further information is available in Google’s Privacy Policy and through the Google Analytics opt-out browser add-on.

11. Data Security

We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration or disclosure.

Access is restricted to people and service providers who require the information for their work and are subject to appropriate confidentiality and security obligations.

If a personal-data breach occurs, we will notify affected individuals and the Information Commissioner’s Office where required by law.

12. Third-Party Services and Links

Our website may use or link to services provided by other organisations, including Webflow, Google, Mapbox, Instagram and LinkedIn.

These organisations process information under their own privacy policies. We are not responsible for the privacy practices of third-party websites or services.

13. Complaints and Contact Details

If you have questions or concerns about this policy or how we use your personal data, please contact:

Production Concepts Ltd
Unit C Colonnade Point
Prologis Park
Coventry
CV6 4BU

Email: hello@productionconcepts.co.uk
Phone: 01675 488 317

You also have the right to complain to the Information Commissioner’s Office:

Website: https://www.ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

14. Updates to This Policy

We may update this policy when our website, services, providers or legal obligations change. Any changes will be published on this page with an updated revision date.

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